Our 5 Step Process
Whether you fill in the contacts page here on the Sian website, or you decide to give us a call we will always use our friendly consultative approach for each project. From your initial enquiry right through to the finished product, you’ll experience a level of service that is second-to-none. We are a smaller company built on customer service, we strive to deliver exceptional results by maintaining a close working relationship with you to ensure your requirements are interpreted correctly and delivered at installation stage.
Following the consultation a detailed proposal will be emailed or sent in the post giving you time to review without any pressure. Your proposal will be based upon our interpretation of your initial requirements, at Sian we thrive on your direct feedback and welcome your comments which may result in drawing up or discussing other options. We have many clients that on customer service alone are more than happy to share their new products and installation with others, please ask if this recommendation is something your looking for.
Once you are completely satisfied we have the correct option for you and your property we ask that a 25% deposit is paid and convenient survey time arranged. The deposit and agreed payment terms will be shown on your tailored contract which our surveyor will bring on his visit, this contract will also include specific details for your order such as glazing types, frame colour, opening configurations, detailed dimensions among many others – please note that we will require your presence for the duration of the survey to ensure your order meets your requirements. If your project is a new build or undergoing building work and amendments to the structural openings are scheduled your builder/architect may also need to be present to ensure accurate information is given. At the end of the visit our surveyor will sit with you and carefully explain the contract to ensure all your questions are answered. The contract is then signed by both parties and the lead time will then begin.
Once all relevant materials and products are in stock and have been quality checked we will contact you to arrange a suitable installation start date. All our installers are fully qualified NVQ Level 2 carpenters and are directly employed by us. All work areas will be covered with dust sheets and kept as clean as possible while work is underway. All glass and framework will be cleaned inside and out followed by a vacuum round once the installation is complete.
Although we are confident you will never need it, we offer a 10 year guarantee on all aspects of the product and our workmanship – please note that some exclusions may apply however these would be highlighted pre-survey. Should any fault incur during this period we are just a phone call away. Sian is a local business built on experience and an understanding that quality should be accessible to each and every client. We are dedicated to providing dependable and approachable service to leave a lasting footprint on every aspect of your project.